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Careers: CXA Group - Asia’s first Employee Benefits, Flex & Wellness Marketplace

Open Positions

Senior Manager, Business Development

Details and responsibilities

Location: Singapore, Hong Kong

You have natural flair for developing new leads and turning opportunities into wins. You have and a strong sense of accountability in driving and accelerating pipeline growth. The ideal candidate will be an experienced strategic and tactical business leader in both sales and solutions-consulting development.

You will work closely with internal teams to develop and manage new sales initiatives while maintaining good relationships with Insurers. This is an opportunity to make your footprint in the history of CXA’s success. You should possess:

  • A bachelor’s degree and minimum of 10 years’ experience in Financial Services, Insurance, or Brokerage
  • CMFAS Modules 5, 9 and Certificate in Health Insurance (Singapore)
  • CFA or CFP qualifications an advantage
  • Experience in Group Insurance, Flex, and Wellness
  • Proven track record in sales development and account management
  • Articulate, confident, and able to sell at both strategic and tactical levels based on your keen sense of clients’ needs

Senior Manager/Manager, Client Relations

Details and responsibilities

Location: Singapore

You are able to design efficient solutions in-line with our Clients’ and Stakeholders’ benefit philosophies, needs, and growth plans. You identify gaps in Client portfolios and keep abreast of market trends and practices. You are adept at building rapport with Clients and Insurers. You have sound product knowledge, the ability to conduct employee presentations, and possess all licensing requirements by MAS

You would be part of the dynamic Client Relations management team to advance CXA in the industry. The Client Relations team is responsible for placing and renewing client contracts for our Corporate Employee Benefits Program. Join the team as we reach our next milestone in the CXA journey.

  • University degree in a related field with relevant industry experience.
  • Minimum 10-12 years of experience in Financial Services, Insurance or Brokerage with regional exposure
  • Registered licensed holder with MAS and possess CMFAS Modules 5, 9 and Certificate in Health Insurance
  • Leadership experience, collaborative team player, self-starter, information seeker, empathetic, organised, goal-oriented, committed and analytical
  • Ability and maturity to facilitate complex business discussions with a focus on effective problem solving and win-win outcomes
  • Maintain compliance, integrity and high standard of advice through service lifecycle

Senior/Software Engineer (Front End)

Details and responsibilities

Location: Singapore

We are looking for quality-centric experienced software engineers to be part of the multidisciplinary team responsible for the design, development and research of technologies that impact our business and clients. You must have a strong drive for results, good interpersonal skills, and be a team player who has the ability to work independently in a fast-paced startup environment.

  • Developing Client JS websites
  • Researching, analysing, evaluating and documenting requirements for software and web applications
  • Designing and developing Internet applications using multimedia software, tools and utilities, interactive graphics and programming languages
  • Assisting in analysing, specifying and developing Internet strategies, web-based methodologies and development plans
  • Assisting in analysing web application usage statistics
  • 2 years of experience developing web applications
  • Experience with a one major client JS framework such as React, AngularJS, Durandal
  • Experience with REST API patterns
  • Familiarity with the Agile process

Senior/Software Engineer (Backend)

Details and responsibilities

Location: Singapore

Be a member of the Engineering team in building a robust backend service. You bring along strong analytical and problem-solving skills, and excellent written and verbal communication skills. You effectively communicate product architectures, design proposals and negotiate options at management levels.

  • Microsoft Stack Development
  • C#, SQL, Entity Framework
  • Object oriented design
  • 3tier architecture
  • Unit testing frameworks
  • Familiar with Agile process
  • Developing REST API services using .NET running in Azure
  • Developing unit tests to cover all functionality
  • Working with Business Analysts to understand the business logic required for ecommerce and insurance benefits

DevOps Engineer

Details and responsibilities

We are seeking a DevOps Engineer with:

  • Experience developing REST APIs for web applications
  • Sound knowledge of object-oriented programming. Work experience with C# is an advantage
  • Experience in designing, building, running and scaling high volume, low latency transactional applications.
  • 3+ years of hands-on experience on a DevOps build and automation environment
  • 3+ years of experience with *nix systems
  • Hands-on experience with Orchestration tools (Jenkins, Docker, Ansible, Chef/Puppet, etc.)
  • Hands-on experience using containers for deploying frontend and backend applications to different environments
  • Experience integrating various validation steps into the build process: unit tests, Selenium tests, performance tests, code analysis tools, vulnerability scans

In this role, you would be responsible for:

  • Designing and developing APIs with a focus on performance and scalability
  • Researching, analysing, evaluating and documenting requirements for software and web applications
  • Design, develop and deliver scalable and automated build, configuration and deployment orchestration scripts
  • Build automation to prevent problem recurrence and to reduce deployment times and errors

Python / Big Data Developer

Details and responsibilities

We are seeking a Python / Big Data Developer with:

  • Strong Python skills (including Pandas, SQLAlchemy)
  • Proven ability to work efficiently with databases: SQL / NoSQL
  • Experience with Hadoop / Spark is a strong plus
  • Knowledge in Machine Learning - Optional
  • Experience with Web and Front-end tools - Optional
  • Strong software culture is very recommended
  • Ability to express ideas clearly in writing and verbally
  • University graduate with Engineering Degree
  • Native Speaker with good communication skills

In this role, you would be responsible for:

  • Creating and maintaining robust ETL jobs
  • Ensuring easy access to the data for the various data consumers
  • Providing solutions for different storage and processing-related issues
  • Contributing to the design of the company’s Data Architecture

Contact Centre Executive

Details and responsibilities

Location: Singapore

Requirements & Competencies:

  • Handle phone and email enquiries on employee wellness, medical and benefit plans
  • Ensure call and email details are entered into CRM system
  • Follow-Up with internal & external parties on pending cases till closed
  • Willing to work on shift rotation from 8am – 7:00pm
  • Be part of the after-office-hour helpdesk team (on rotation basis)
  • 2 – 4 years of relevant working experience in Contact Centre environment. Insurance industry would be an advantage
  • You are the voice of our company and a natural problem solver
  • Customer service is second nature for you and you are able to handle difficult situations with aplomb
  • You are personable, quick-thinking, and have excellent interpersonal skills
  • As the role relies heavily on technology, it will be to your advantage if you are able to learn how to use the new technologies rapidly

Claims Executive

Details and responsibilities

Location: Singapore

Requirements & Competencies:

  • Simple verification of submission of claims documents to ensure that all required information & documents are in order
  • Data-entry incoming claims into system for tracking & monitoring purposes
  • Prepare Excel and text reports for documents mailed to insurer according to the scheduled date
  • Updating on Settlement, Rejection and MDIF (missing document information)
  • Settlement advice with cheques to prepare letters and pass to Mailroom
  • Check reports against insurer portal and update the system
  • Proficient in Excel and data management
  • Excellent English writing skills
  • Flexible in terms of role and task changes
  • Has a sense of urgency, detail-oriented, and diligence
  • Team player with a positive attitude who is willing to learn
  • Priority will be given to candidates with a medical or health insurance background

Policy Admin Executive

Details and responsibilities

Location: Singapore

Requirements & Competencies:

  • Handling of assigned accounts by ensuring accounts matters are attended in a timely manner
  • Liaising with HR- taking calls and answering emails within stipulated TAT
  • Preparing renewal data for submission to insurer & client
  • Ensure prompt and accurate billing & documentation from insurers
  • Checking new business/renewal invoice / adjustment invoice & work with insurer for any amendments and preparing premium breakdown for client (HR).
  • Upload employee movements (addition / changes / deletions) in portal and inform insurers within TAT
  • Update Insurer’s underwriting decision in portal
  • Liaise with underwriters on underwriting requirements
  • Handling appeals/escalations from client (HR/employee) on medical underwriting.
  • Technical support to Contact Centre on policy administration related areas
  • Feedback requirement on process or system changes to improve the operation efficiencies
  • Handling of daily Exception report from data uploading
  • Preparing reports for client as required.
  • Handling of undelivered emails. Liaising with HR to obtain correct email addresses of employees
  • Involve in UAT & documentation
  • A Diploma holder with minimum 2-3 years of work experience in both insurance and flex benefits
  • Able to liaise with internal and external clients to achieve common goals and meeting turnaround time
  • Incredible attention to detail, and excellent written and verbal communication skills

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